Housekeeper
Timber Cove Resort
Jenner, California, USA
Overview
The Housekeeping Supervisor at Timber Cove Resort supervises the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. The hotel team prides themselves in upholding a high standard of professionalism and service that the guests have come to enjoy, and will look to the housekeeping staff to help meet guest expectations.
Manager
The Housekeeping Supervisor reports directly to the Assistant General Manager.
Supervisory Responsibility
This position acts a supervisor for Housekeepers, Room Attendants and Housepersons at Timber Cove Resort.
Responsibilities
Requirements/Skills
The Housekeeping Supervisor at Timber Cove Resort supervises the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. The hotel team prides themselves in upholding a high standard of professionalism and service that the guests have come to enjoy, and will look to the housekeeping staff to help meet guest expectations.
Manager
The Housekeeping Supervisor reports directly to the Assistant General Manager.
Supervisory Responsibility
This position acts a supervisor for Housekeepers, Room Attendants and Housepersons at Timber Cove Resort.
Responsibilities
- Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency and smooth running;
- Encourage and foster a strong team culture that is motivated, enthusiastic and striving to improve the standards of housekeeping at the property;
- Supervise and inspect the cleaning of guest rooms, public areas (interior and exterior) and back of house; ensure compliance with accident/loss prevention programs, health / sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction;
- Ensure that guestrooms are timely and thoroughly cleaned for guest's arrival.
- Ensure that rooms and their contents are properly maintained at all times, reporting any and all maintenance issues to the maintenance department.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation;
- Establish and maintain appropriate SOPs;
- Prepare weekly schedules in line with projected room occupancy;
- Ensure that stock levels of housekeeping supplies (cleaning supplies, linens, cleaning equipment, etc) are property maintained while controlling expenses;
- Ensure that the laundry is being run efficiently.
- Beware of special situations (i.e. guest vomits in the restroom) and be available to address immediately.
- Develop and administer performance indicators and incentive programs to encourage and reward high standards of performance;
- Ensure that senior management are kept abreast of any important information.
- Relay any guest complaints to the Front of House Manager if necessary.
- Assist in filing incident reports when necessary. Refer to the standard operating procedure for more details.
- Be aware of the importance of safety and security.
- Be friendly and courteous to guests at all times.
Requirements/Skills
- Strong verbal and written English skills, with Spanish a plus.
- Dress appropriately for the job with the required attire and/or uniform and maintain proper personal hygiene. Refer to Employee Handbook for more information.
- Work independently with general supervision; learn and interpret laws, rules, regulations, and policies and apply them to specific cases with good judgment.
- Perform analytical studies and draw sound conclusions; communicate effectively both orally and in writing.
- Maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population;
- Must be willing to “pitch in” and help co-workers with their job duties and be a team player;
- Have knowledge and skills of generally accepted Hotel policies and procedures.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
- Ability to move throughout building, bend, stoop and reach to assist other staff members to complete their individual tasks if situation demands.