​Room Attendant
​Timber Cove Resort
Jenner, California, USA

The Room Attendant at the Timber Cove Resort will provide cleaning, maintenance and assistance in the positive appearance of the hotel.  The Room Attendant is responsible to ensure that all areas of the hotel, interior and immediately exterior, are properly cleaned and guestrooms are cleaned to the level that is expected at the property.  The hotel team prides themselves in upholding a high standard of professionalism and service that the guests have come to enjoy, and will look to the housekeeping staff to help meet guest expectations.

Manager
The Room Attendant reports directly to the Reception & Housekeeping Manager.
 
Supervisory Responsibility
This position has no supervisory responsibilities.
 
Responsibilities

• Ensure the efficient and effective cleaning and maintenance of the overall property, both interior and exterior.
• Ensure the smooth running of all daily housekeeping activities.
• Contribute to a strong culture within the housekeeping department.
• Continuously improve the standards of housekeeping at the property.
• Ensure that guestrooms are timely and thoroughly cleaned for guest's arrival.
• Ensure that rooms and their contents are properly maintained at all times, reporting any and all maintenance issues to the maintenance department.
• Update the front desk team with the status of rooms being cleaned and advise when rooms are ready for guest use.
• Ensure that the public areas are being immaculately maintained at all times.
• Ensure that the public bathrooms are well stocked, checking the supply stock every hour.
• Follow any and all housekeeping SOPs and provide feedback and suggestions for areas of improvement.
• Ensure that stock levels are property maintained.
• Ensure that the laundry is being run efficiently.
• Beware of special situations (i.e. guest vomits in the restroom) and be available to address immediately.  Front desk will try to address these situations should housekeeping be unavailable, however, assist to make a decent attempt to immediately resolve this situation when possible.
• Ensure that senior management are kept abreast of any important information.
• Relay any guest complaints to the Reception & Housekeeping Manager if necessary.
• Assist in filing incident reports when necessary.  Refer to the standard operating procedure for more details.
• Arrive to work promptly and on time, ready for work.  Friends are not permitted to accompany staff members during work.
• Do not remove any hotel property from the site – it is prohibited and subject to immediate termination, as well as possible charges.
• Be aware of the importance of safety and security. 
• Endeavor to be conscious of safety and security at all times. 
• Be friendly and courteous to guests at all times.

 
Requirements/Skills

• Strong verbal and written English skills, with Spanish a plus.
• Dress appropriately for the job with the required attire and/or uniform and maintain proper personal hygiene.  Refer to Employee Handbook for more information.
• Work independently with general supervision; learn and interpret laws, rules, regulations, and policies and apply them to specific cases with good judgment.
• Perform analytical studies and draw sound conclusions; communicate effectively both orally and in writing.
• Maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
• Have knowledge and skills of generally accepted Hotel policies and procedures.
• Be able to lift approximately 30 lbs of supplies when needed.