Rooms Manager
Timber Cove Resort
Jenner, California, USA
Overview
The Rooms Manager is responsible to assist the General Manager in the oversight of the property’s guest room operations including but not limited to reservations, front desk operations, revenue management, housekeeping, guest relations and personnel supervision.
Manager
The Rooms Manager reports directly to the General Manager of the property.
Supervisory
The Rooms Manager oversees the front desk and housekeeping departments and personnel.
Responsibilities
o Maintain constant contact with General Manager to provide on-going updates and progress on action items
o Assist the General Manager in the sourcing and evaluation of potential associates in varying rooms positions
o Work with the hotel sales and marketing and revenue management consultants to establish opening dates, packages and sales strategies
o Assist in the coordination of rooms FF&E and OS&E procurement coordination by ownership
o Evaluate on-site storage options to ensure proper storage of attic stock, equipment and supplies
o Stay up to date on local county and statewide COVID-19 operating guidelines to ensure the project is in compliance with any active regulations
o Review the project’s competitive set to stay up to date on their marketing strategies, as well as any potential renovations or program changes
o Assist with the setup of property related systems and programs including but not limited to POS, PMS, reservations, etc.
o Prepare standard operating procedures (SOPs) to ensure team has solid foundation to execute duties at the property
o Conduct periodic walk through site visits of the project to ensure compliance with licensing laws, health and safety and other statutory regulations, as well as progress, and identify any potential issues as soon as possible
o Ensure policy development and documentation
o Monitor cost controls on a regular basis to ensure pre-opening budget is in line
o Be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and ownership
o Be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism
o Perform all other duties as assigned
Requirements/Skills
Travel
Rooms Manager may be traveling, as needed, for hotel/operations related appointments.
The Rooms Manager is responsible to assist the General Manager in the oversight of the property’s guest room operations including but not limited to reservations, front desk operations, revenue management, housekeeping, guest relations and personnel supervision.
Manager
The Rooms Manager reports directly to the General Manager of the property.
Supervisory
The Rooms Manager oversees the front desk and housekeeping departments and personnel.
Responsibilities
- Overall
o Maintain constant contact with General Manager to provide on-going updates and progress on action items
o Assist the General Manager in the sourcing and evaluation of potential associates in varying rooms positions
o Work with the hotel sales and marketing and revenue management consultants to establish opening dates, packages and sales strategies
o Assist in the coordination of rooms FF&E and OS&E procurement coordination by ownership
o Evaluate on-site storage options to ensure proper storage of attic stock, equipment and supplies
o Stay up to date on local county and statewide COVID-19 operating guidelines to ensure the project is in compliance with any active regulations
o Review the project’s competitive set to stay up to date on their marketing strategies, as well as any potential renovations or program changes
o Assist with the setup of property related systems and programs including but not limited to POS, PMS, reservations, etc.
o Prepare standard operating procedures (SOPs) to ensure team has solid foundation to execute duties at the property
o Conduct periodic walk through site visits of the project to ensure compliance with licensing laws, health and safety and other statutory regulations, as well as progress, and identify any potential issues as soon as possible
o Ensure policy development and documentation
o Monitor cost controls on a regular basis to ensure pre-opening budget is in line
o Be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and ownership
o Be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism
o Perform all other duties as assigned
- Housekeeping
- Inspect rooms and engage with housekeepers – housemen – laundry
- Ensure all housekeeping staff have the daily supplies needed to turn rooms
- Ensure laundry team is supplying team with linen and terry
- Ensure housemen are delivering all amenities in a timely manner
- Inspect the overall cleanliness of public space
- Ensure all rooms are cleaned on a daily basis
- Alternate daily housekeeping tasks in the day for the day
- Update next day schedule based on occupancy, payroll, daily – weekly – monthly projects
- Front Desk
- Assist with guest arrival
- Handle guest issues as they arise
- Assume Manager on Duty role once previous Manager on Duty shift completes to then monitor reservations, concierge, revenue/reservations management
- Revenue Management
- Assist and ultimately oversee the revenue management process on property working in tandem with the hotel’s revenue management consultant
- Change rates as needed
- Adjust selling strategy to maximize revenue
- Join weekly revenue calls and leading monthly Profit & Loss room revenue discussion
- Engineering
- Create, monitor and proactively develop a Room by Room preventative maintenance program so that the Engineering team cleans and repairs all rooms three (3) times per year
- Work on strategic initiatives to proactively maintain the overall property
Requirements/Skills
- Minimum of 2-3 years’ experience as a Hotel Manager or Department Head of a boutique hotel property desired
- Experience in the pre-opening activities of a hotel are preferred
- Strong verbal and written English skills, with Spanish a plus
- Dress appropriately for the job with the required attire and/or uniform and maintain proper personal hygiene. Refer to Employee Handbook for more information
- Strong leadership skills and act as a role model to all employees, leading with initiative, drive and enthusiasm
- Be self-motivated and have the ability to inspire, motivate and lead a team
- Solid knowledge of accommodation operational management
- Knowledge of revenue financials (RevPAR) and occupancy rates
- Proven revenue management skills
- Proficient planning and organizational skills
- Knowledge of basic computer skills and computer accounting programs
- Excellent IT skills – including computerized systems, Windows XP, Word, Excel and Outlook with working knowledge of hotel reception PMS & internet reservation systems
- Flexible and happy to work shifts as required to manage the business to the expectations of the owner
- Plan, organize, and perform professional level event planning, coordinating and booking duties
- Work independently with general supervision; learn and interpret laws, rules, regulations, and policies and apply them to specific cases with good judgment
- Perform analytical studies and draw sound conclusions; communicate effectively both orally and in writing
- Maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population
- Have knowledge and skills of generally accepted Hotel policies and procedures
- Be able to lift approximately 30 pounds of supplies when needed
Travel
Rooms Manager may be traveling, as needed, for hotel/operations related appointments.